About
Us
We are a company that offers health, road and funeral assistance services. We have a wide network of providers with nationwide presence and specialized human talent to meet the needs of our users.
For this purpose, we have a state-of-the-art technological platform, which allows us to meet the demand for services and information from our users, providers and clients in an efficient and timely manner
Mission
Provide all our clients, policyholders, beneficiaries and network of professionals in the national territory, the best services in Dentistry, Ophthalmology, Dermatology, Psychology, Nutrition, AMD-Ambulance, Roadside Assistance, Funeral Assistance and Indemnification for Hospitalization, with the best platform in the market and served by a professional team focused on meeting your requirements with efficiency, warmth and empathy 24 hours a day, 365 days a year.
Vision
Our vision is to be a leading company in the market in the provision of services for the health and well-being of the affiliate, fully satisfying their needs, with a national and international presence.
Values
Well-being and Tranquility
Leadership
Security and Strength
Warmth and Empathy
Vocation and Excellence of Service
History
“FIDENS Asistencia was established in Venezuela on March 17, 2011, in order to provide clients, policyholders and beneficiaries of partner insurance companies with primary health care services: odontologic, ophthalmology, psychology, nutrition, dermatology, assistance home health, ambulances, daily compensation for hospitalization, roadside assistance and funeral services “
We have for you
OUR CLIENTS
-the best quality-service ratio
 -the best network of Doctors and service provider companies nationwide
 -the best human and technological infrastructure with high availability 24/7 on the market
 -the strength and confidence of the experience and knowledge of the market
 -the flexibility to create plans tailored to your individual or group policyholders
 -Plans created to measure differentiated with respect to the coverage offered in the market.
OUR BENEFICIARIES
 -The best response time to your requests
 -Personalized attention
 -The best platform to self-manage your requests at the speed of one click
 -the best network of Doctors and service provider companies nationwide
 -24 Hour Emergency
OUR DOCTORS AND SPECIALIST COMPANIES
 -The best platform to self-manage primary care requests
 -The best platform to self-manage and monitor payments for services
 -Weekly payments and current rate
 -Increase in demand and exposure of the service provided
 -Personalized attention
Our Pillars
Human talent
-Staff highly committed to quality of service
-Attention 24 hours a day, 365 days a year
-30 second average attention response time
-24-hour support consultant specialist in the services of: Odontology, Ophthalmology, Dermatology and Paramedic
Platform
 -Automated online management system with decision-making capacity, portfolio management and suppliers
 -Redundant providers of internet, telephony and own electricity generation
 -Own administrative system that positions us as market leaders in refund payment time
 -The largest national network, with more than 2,500 providers in the different services